Apathy and The House of One

In last Sunday's Washington Post, an article entitled, “Three Faiths Under One Roof,” describes an effort in Berlin to build a “House of One” to be used by Christians, Muslims, and Jews.  The leaders of these three faiths who are behind the project cite Martin Luther King, Jr. as an inspiration to them to tear down walls.

As with any massive project requiring the cooperation of vastly different groups, the leaders of this project are running into plenty of opposition from within their own faiths.  I find it most interesting that they claim, “perhaps the single biggest challenge is overcoming apathy.”  The power of apathy—especially collective apathy—is so great that one of the most quoted sayings over the last hundred-plus years is:

The only thing necessary for the triumph of evil is that good men do nothing.

This is such a potent sentiment that its original author is still unsettled, as so many great leaders expressed similar thoughts in their own words.

What are you apathetic about that you should care about?  Does it stem from your lack of purpose or focus? Does it come from a practice of being passive rather than active? Do you fear conflict if you stand up to people with whom you don’t agree—or even align yourself with people who are unpopular in your circle?  Do you tell yourself, “That’s not my business,” or “I can’t really influence the outcome, so why even try?”

Apathy may prevent these visionary religious leaders in Berlin from attracting the support and resources needed to realize their dream of a House of One.  Apathy closer to home can rob you, your family, or your organization of your fullest contribution and fuel a negative cycle.  Recognizing the significance of your participation, or lack thereof, in the grander scheme of things is the first step in turning the tide and finding the energy to take action.

Find ways to lift your way out of apathy—set goals, keep a daily diary, join with others to work on achieving agreed-upon outcomes.  There are many mini-steps to take to achieve great accomplishments. They don’t happen in a single decision, but as a result of small, incremental steps that build toward their realization.  Take the first steps toward something you want to do, but haven’t found the energy or inspiration to tackle.  You’ll feel so much better about yourself once you begin!

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As a footnote, after I wrote this blog, I was driving in Washington, DC and came across this gentleman polishing his dump truck.  I'd say he is the definition of anti-apathy and an inspiration to up my own game!

Working with What Exists

My favorite meals are those in which we create a nutritious, yummy meal from ingredients already in the fridge and pantry.  With Halloween in the air, I realize that same principle applies to my favorite Halloween costumes over the years—working with what I already have to create something clever and fun.  I recently did a garden renovation which left my next-door neighbors Ann and L. with a very long, monotonous span of gray wood fencing between us.  Guess what Ann did?  She took some roof flashing that she had lying around and a pair of shears and created a sculpture that runs the length of the fence—making her side even more interesting than mine!  As the light changes throughout the day, the sculpture takes on different looks—sometimes subtly blending in, other times reflecting light and creating shadows for a 3-dimensional contrast to the fence.

My friend Ann and her sculpture.

What does this have to do with organizational performance?  Healthy connective organizations don’t blame others, make excuses, or wish for what they don’t have—all stances my neighbors could have taken.  They accept--even embrace--what is, and move from there.  They use what they have and develop creative solutions.  If they don’t like their boring view, they invent a new one with materials and skills they already possess.  Thanks, Ann, for modeling what resilient organizations around the world need to do to adjust to the fences built by others.  I am so fortunate to have you and L. as friends, neighbors, and an inspiration!

My dad always liked to paraphrase a Bible quote, “What did you make of it?”  As a child and today, I always think of that:  not what I don’t have, but what am I doing with what I’ve been given?  Ask yourself if you’re using all of your talents and gifts as fully as possible, and if not, what you might do to turn a bland wall into a work of art.

Americorps Turns 20!

It seems impossible that it’s been 20 years since the founding of AmeriCorps.  When Shirley Sagawa, its first Executive Director, selected me as their organizational consultant, I never imagined the development of the Corporation for National Service would be more than a full-time commitment for the next two years—nor that it would be one of the greatest experiences of my life.  Twenty years later, I remain close with Shirley and both her personal and professional families, continuing to enjoy the bonds we forged in those early days of what was both a bold start-up and a merger of existing service programs.  

This past week, there were celebrations throughout our country of what began as our “domestic Peace Corps” and turned into a movement.  As you can imagine, it was a challenge to forge a connective culture between and among those who joined the effort with the robust enthusiasm of an exciting new venture and those who came from existing programs.  Yet, we embraced the crusader spirit and forged ahead with the very worthwhile adventure.   Since 1994, when President Clinton swore in the first class of 20,000 Americorps members, the Americorp group of volunteers has grown to include over 900,000 Americans who have served more than 1 billion hours.     

Clinton’s video address:


Thanks to Shirley for her leadership in creating AmeriCorps and her continued vision of how national service is transformative for both the volunteers and the lives of those they touch. 

The Wisdom Is In the Group

On my website, I have a summary of lessons learned from over 30 years of working with thousands of organizations.  Yet every once in a while, I have the opportunity to relearn one of these lessons.  Such an opportunity presented itself recently—and the experience took my breath away.

A few weeks ago, I facilitated a strategic planning retreat for the board, staff, and key stakeholders of the ABNN (the certification organization, American Board of Neuroscience Nurses).  This diverse group was able to assess where they’ve been successful and build on that while also pinpointing where they need to explore alternatives to activities that have not yielded the desired results.  They demonstrated all the behaviors of a “Learning Organization.”  Even the form that their strategic planning documents took emerged organically from our work together to meet their specific needs as they continue to promote the advancement of neuroscience nursing.

What was so amazing about this is that when I interviewed them by phone before the retreat, they each provided answers to my questions, but didn’t get too imaginative or enthusiastic in their ideas about where the organization needed to go and what factors might have the greatest impact on its success.  Yet, when they gathered and could feed off of one another, I found myself inspired by their enthusiasm, openness, and anticipatory mindset.  Experts have called this, “generative thinking,” and perhaps the greatest contribution a board can make.

Several participants told me that the time we invested initially in getting to know one another paid off in rich dividends when we turned to focus on their vision of where they want ABNN to go and in setting priority goals to achieve that vision. What they were referring to was an exercise I have never tried with a client group before, and it was a calculated risk on my part.  In conjunction with self-introductions, I asked those who were comfortable doing so to share “a vulnerability.” This is a subject I have been reading and thinking about personally and I thought it might help them to bond.  Every participant did so, and the result was a shift to a fully-engaged, connected group.  Their evaluations of the retreat weekend noted that this exercise caused them to better understand other participants on a personal level and feel more connected in the work they tackled together.

The valuable lesson that I re-learned from this experience was a basic tenet of the Japanese continuous improvement work of 30 years ago:  upfront investment of building the team pays off later.  The wisdom is always in the group and, if the group is unable to find the elegant solution, it needs to expand either its own circle or its definition of the problem it’s tackling.  Thanks to all who made our ABNN weekend in Tahoe so productive and fun!

 

Compact Impact

Those of you who have worked with me or read my book HUM know how I like to help organizations distill their timeless essence into as few words as possible.  I’ve had clients from years ago refer to my “contemporary cottage” example as having helped them repeatedly over the years boil down their vision or their dna into a phrase that rings true for them under all circumstances and over time.  For AMSN, it’s: Compassion. Commitment. Connection.  Dining for Women’s culture is Collaboration, Education, Inspiration, and Transformation.  For ANNA, it’s: Learning, leading, connecting, and playing at the intersection of Nephrology and Nursing.  Members of each of these organizations confirm that their every interaction with and through the organization communicates this identity.

This week, a friend pointed out that I do this with everything.  For instance, I try to capture in as few words as possible someone’s personal style.  A Flamboyant Natural can save time and money by sticking to that style which is her authentic personal expression.  No matter how good a bargain she gets on the purchase of a new sweater that screams Nautical Classic, she won’t feel comfortable wearing it and it will sit in her closet or be donned for occasions that are not so special.  

My friend went so far as to point out that I have applied the same desire for succinctness in my love of one-line scenes from movies.  Now, even if I live, breathe, and sleep connectivity, I didn’t see this as linked to my other passions to purify down to the core essence.  Many people can’t think of a single one-word scene from a movie, while others come up with, “Plastic!”  So, here’s a challenge.  I will give prizes to respondents who submit the best one-word movie scenes.  To get you started, do you know what movie contains an incredibly powerful scene in which the only word is “Sanctuary!”?

Hallelujah: Holy or Broken Connections?

If there is a song that everyone knows and connects to strong feelings—either positive or negative—it’s “Hallelujah.” I admit that I have a hard time disassociating it from “Shrek.”

Recently, I finished reading The Holy or the Broken: Leonard Cohen, Jeff Buckley & the Unlikely Ascent of “Hallelujah,” by Alan Light and I recommend it to anyone who shares a curiosity about this song.  It’s a great book about the history of "Hallelujah" and how it evolved from being unpublished and unknown to being borderline over-exposed on every competitive singing reality show here and abroad.

Thanks to Casey Purpus (https://twitter.com/urban_bodyworks) for lending me this fascinating book, which dramatically demonstrates through the story of this song how everyone who touches something brings their own interpretation to the experience, making it uniquely their own. Just for fun, go to youtube and listen to the recording of this song by some of the following artists. Let me know your fave, and I’ll report your votes and comments in a future blog: Leonard Cohen, Jeff Buckley, Rufus Wainwright (Shrek version?), k.d. lang, Kate Voegele, Bon Jovi (the worst?), Il Divo, Justin Timberlake, Alexandra Burke, Willie Nelson, Jake Shimabukuro, etc.......

Do you wonder why there are so many different verses? Wonder about the meaning of the lyrics? Wonder
how the same song can be played at both weddings and funerals? The answers are all in this book.

Tearing It Down to Its Core

For some reason, I have been noticing the nature of renovations on existing buildings and reflecting on the parallels between the building of a physical space and the building of an organization, a team, or a life.  

This photo is of a hotel I recently saw in Santa Barbara (Hotel California, where you can check out, but never leave?).  From the façade it looks like a bustling enterprise, but when you walk around back, you discover that it has been completed gutted except for the front.  

Similarly, I snapped this photo of a new restaurant/store going in at the corner of King and Union Streets at the core of Old Town Alexandria.  Even the concrete flooring is being torn out in order for the new to be built on solid footings.  

What does this have to do with organizational change?  Organizations and individuals often try to ignore foundational issues or patch things together rather than accept that what they really need to do.  Yet, if important issues are deeply rooted, it is imperative to get down to the most basic level and start over on firmer footing, no matter how painful or time consuming the process may be.  How do you know when this is what you need to do?  I’d like to hear from you about your experiences and how you knew you needed to take it down to bare bones, and I’ll share my thoughts in a future blog.